How do I return a Lego order?

If for any reason you need to return your order, it’s easy and free! All returns or exchanges must be made within 90 days of receipt of your order. To get a free return label on, log into your account and go to your Order Status page. From there, click on “Return Items” and follow the instructions.

How do I return an online Lego order?

Returning a LEGO® Shop order is easy! If you bought the LEGO® Shop item within the last 90 days, you can return the order by contacting us.

For more information on returns, check out our Return Policy.

  1. Email us. Send us an email and we’ll get back to you as soon as possible.
  2. Phone us.
  3. Mail us.

How long does it take to get a refund from Lego?

It can take up to 14 days for the refund to reach your bank. Keep in mind that we don’t accept partial returns on parts orders so you’ll need to return all the pieces at the same time. Was this information helpful? Send us an email and we’ll get back to you as soon as possible.

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What courier does Lego use?

Well it seems the LEGO Group have now partnered with DPD in place of DHL for online orders.

Do you have to return free gift with purchase Lego?

In the event of product return, the redeemed Gift with Purchase must be returned with the product. Free LEGO® gifts are not available for sale and cannot be exchanged or refunded. Products shown are not to scale.

Can you click and collect Lego?

Save time on the day by using click and collect from The LEGO® Store with our online shop! Just check the sign in The Beginning on the day of your visit for the password and your items will be ready for you to collect at the end of the day.

Does Lego do refunds?

If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt, and we’ll give you a full refund in form of store credit or a gift card.

Why is my Lego order taking so long?

Your order is going through our normal review process. Your order is getting ready to ship from our warehouse. … Our warehouse team will print the shipping label and pack the order so it’s ready for the courier to pick up. This usually takes up to 48 hours, but can take longer if we’re receiving high volumes of orders.

Does Lego use Royal Mail?

If you selected Royal Mail then you’ll just get it through the post normally. No tracking number, just like ordering from anywhere else that uses first class postage. If it says “complete” it simply means it has been dispatched from Lego, so it’ll take a few days to get to you.

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Who does Lego ship with UK?

DPD will attempt to deliver 3 times. You are free to contact DPD customer service to arrange the delivery. From 1 January 2021 the United Kingdom is no longer part of the EU, and – if applicable – customs, VAT, and other fees may be charged to UK residents when receiving goods from the EU.

How long is Lego Delivery UK?

Delivery timeframes

Region Standard Delivery Times* Bricks & Pieces Delivery Times*
Taiwan unavailable 5-8 days (replacements only)
Turkey unavailable 8-10 days (replacements only)
UK 2-4 days 9-12 days
USA 3-5 days 7-10 days
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