Does LEGO replace broken?

LEGO is also good at packaging their sets, so it is rare to find an element that is broken right out of the box. … If you do find a broken part LEGO’s customer service is happy to replace it for you free of charge. A more common issue is parts that break during or after assembly of the set.

Does LEGO have a warranty?

Quality Service is Built into Every LEGO® Product

And our service must live up to the quality of our toys. … But if there’s any reason you’re not, simply return the product you ordered for a replacement, exchange, or prompt refund at our discretion.

Will LEGO replace missing pieces?

For the vast majority of bricks, the replacement will be completely free, and LEGO won’t even ask for proof of purchase. Typically, replacement pieces take 7-10 business days (depending on location) to show up at your door—LEGO also covers the shipping cost.

How do I contact someone at LEGO?

Customer Service

  1. Chat with us. Go to or chatroom to get help with any questions big or small.
  2. Call us. LEGO® Customer Service. 00800 5346 5555. …
  3. Customer Service site. Get all your questions answered at our Customer Service site.
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What is wrong with LEGO?

Too many Lego bricks is a problem many parents will sympathise with, but now the toy firm itself has admitted it has made too many. The company said sales and profits had fallen for the first time in 13 years, blaming the weak performance on having to sell off excess stock cheaply.

What do I do if I’m missing a LEGO piece?

Don’t worry though, we can send you the parts you need! Please click “Missing Bricks” on the Bricks & Pieces section of our Customer Service site to order the part you need to finish your set.

What do you do if you lose a LEGO piece?

We’re sorry that something was missing from your new LEGO set. Don’t worry though, we can send the part you need directly to your home. Please visit the Bricks & Pieces section of our Customer Service website to request what you need to finish your set.

How many missing LEGO pieces can you get?

Through Pick A Brick, you can buy up to 999 pieces of each part. If you couldn’t find what you were looking for on Pick A Brick, Bricks & Pieces offers you a wider selection of parts. You’ll need to enter either the element or design number of the part you want to order or the number of a set that contains the part.

What can I do with broken LEGO bricks?

If you’re deciding what to do with LEGO® bricks when you don’t want to play with them anymore, we recommend passing them on to someone else or donating them to a local charity shop. Bricks that don’t meet our high standards after being molded aren’t just thrown away. We can sometimes grind them down to make new pieces.

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Why do my LEGO clips keep breaking?

Lego clips are prone to breaking under stress, for example: Minifigure hands. Flags that clip on to flag poles.

How do you fix a broken LEGO torso?

one thing that worked for me is to use a very small needle-nose plier or a tweezer to hold the torso from inside while pushing the crack apart (very carefully). now you can use a toothpick or a needle get a bit of superglue in the crack to fix it.

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