How do I cancel a Lego order?
To cancel your order, please call us at 00800 5346 5555 (Monday-Friday, 9am-5pm CET, free from landline). Please don’t send an email to cancel your order as in most cases it will reach us too late and your order will already have been processed.
Why is my Lego order Cancelled?
Every LEGO® Shop order goes through some routine security checks so we can double-check the order info. Most of the time, this is something you won’t have to worry about, but occasionally, our automated system will cancel an order for security reasons. … We’re sorry but our LEGO experts are unavailable right now.
How do I change my shipping address on Lego?
We also won’t be able to change the delivery address. You can still contact us to return the order or place a new one. Was this information helpful? Send us an email and we’ll get back to you as soon as possible.
Can you return Legos to Lego store?
As long as you bought the items in the last 90 days, you can take them back to the LEGO Store and one of our in-store Brick Specialists will be able to help you. You can get a full refund for any sealed sets originally purchased at one of our stores if you still have the receipt.
Will Lego cancel my order?
Talk to our friendly LEGO experts online. For order and payment issues, it’s best to call us as we can’t take payment info over chat.
LEGO® Shop order statuses.
|Status||What it means|
|Waiting for new stock||All the items in your order are currently backordered.|
|Cancelled||Your order has been cancelled.|
Are Lego returns free?
If for any reason you need to return your order, it’s easy and free! All returns or exchanges must be made within 90 days of receipt of your order. … Unopened sets that are not accompanied by a shipping confirmation email or receipt can no longer be exchanged or returned to a LEGO Brand Retail Store.
Why is my Lego order taking so long?
While we hope we won’t keep you waiting too long for your parts to arrive, it may take longer right now because we have fewer employees working in our warehouses and we’re following delivery restrictions in certain locations.
What courier does Lego use?
Well it seems the LEGO Group have now partnered with DPD in place of DHL for online orders.