How do I cancel a Lego order?

How do I cancel my Lego order?

To cancel your order, please call us at 00800 5346 5555 (Monday-Friday, 9am-5pm CET, free from landline). Please don’t send an email to cancel your order as in most cases it will reach us too late and your order will already have been processed.

How do I change my shipping address on Lego?

We also won’t be able to change the delivery address. You can still contact us to return the order or place a new one. Was this information helpful? Send us an email and we’ll get back to you as soon as possible.

Why is my Lego order Cancelled?

Every LEGO® Shop order goes through some routine security checks so we can double-check the order info. Most of the time, this is something you won’t have to worry about, but occasionally, our automated system will cancel an order for security reasons. … We’re sorry but our LEGO experts are unavailable right now.

Why is my Lego order taking so long?

Your order is going through our normal review process. Your order is getting ready to ship from our warehouse. … Our warehouse team will print the shipping label and pack the order so it’s ready for the courier to pick up. This usually takes up to 48 hours, but can take longer if we’re receiving high volumes of orders.

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Can you return Lego?

Returning something you bought at a LEGO® Store is easy. … LEGO® Stores give full refunds for any sealed sets originally purchased at a LEGO® Store provided you have the original receipt and the payment card you used at the store. Open sets with a receipt can be returned for an exchange or store credit.

Are Lego deliveries delayed?

Just before Christmas the UK had its borders with Europe closed due to a mutant strain of COVID-19, first discovered in the UK. Well, there is some good news as UK standard delivery is back on, although orders could still be slightly delayed compared to normal. …

How can I track my Lego order without an account?

Don’t have a LEGO Account? No problem! Just enter your order number (from your order confirmation email) and your email address, and we’ll send you a link to view your order status.

How long do orders take from Lego?

Pick a Brick & Bricks and Pieces

Please allow 9-10 business days for shipping of Pick a Brick and 7-10 business days for Bricks and Pieces orders.

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