Does LEGO charge for replacement parts?

For the vast majority of bricks, the replacement will be completely free, and LEGO won’t even ask for proof of purchase. Typically, replacement pieces take 7-10 business days (depending on location) to show up at your door—LEGO also covers the shipping cost.

Does LEGO include spare parts?

LEGO sets usually have a number of extra pieces. In most cases they are small bricks, that are easier to lose like 1×1 plates/tiles/studs, cheese slopes, levers/antennas and flower petals.

How do I contact LEGO about missing pieces?

No problem – simply go to LEGO.com/service, where you can order missing pieces and download free digital instructions. You’ll also find the contact details for your country there in case you’d like to call or email our Customer Service team.

What do you do with Lego sets that you don’t want?

If you’re deciding what to do with LEGO® bricks when you don’t want to play with them anymore, we recommend passing them on to someone else or donating them to a local charity shop. Bricks that don’t meet our high standards after being molded aren’t just thrown away. We can sometimes grind them down to make new pieces.

How do I contact someone at Lego?

Customer Service

  1. Chat with us. Go to or chatroom to get help with any questions big or small.
  2. Call us. LEGO® Customer Service. 00800 5346 5555. …
  3. Customer Service site. Get all your questions answered at our Customer Service site.
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How do I contact LEGO with an idea?

Email: support.ideas@LEGO.com.

How do you replace LEGO stickers?

We can send you the stickers as soon as possible. You can also request the stickers through our “Missing Bricks” service on Bricks & Pieces. Just type in the number of the set that the stickers belong to, click on the “I can’t find what I’m looking for” button and tell us that the stickers are missing.

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