We’re really sorry to hear that something was missing from your new LEGO® set. We do our best to make every set perfect and we take it very seriously when a faulty one sneaks through. Don’t worry though, we can send you the parts you need!
Is it common for Lego sets to have missing pieces?
Larger LEGO sets can have thousands of pieces in them. Because of this, the pieces come in multiple smaller bags for the sake of organization. However, in some rare cases, you can get sets with entire bags missing, meaning you’re likely missing hundreds of pieces.
What happens if your LEGO set is missing pieces?
If you can’t find the part listed, make sure you include a complete description of the part (the page number in the instruction booklet is a good guide) along with the set number. We’ll send you a confirmation email when your part is shipped. Send us an email and we’ll get back to you as soon as possible.
How do you get missing LEGO pieces?
You can order individual bricks online through our Pick A Brick and Bricks & Pieces services. You can find our most popular bricks in the Pick A Brick section of our LEGO® Shop website. You can search by colour, category, part name, as well as element and design number to find the pieces you want.
How do you replace LEGO stickers?
We can send you the stickers as soon as possible. You can also request the stickers through our “Missing Bricks” service on Bricks & Pieces. Just type in the number of the set that the stickers belong to, click on the “I can’t find what I’m looking for” button and tell us that the stickers are missing.
Can you get LEGO instructions online?
We’ve made thousands of LEGO instruction booklets available online. Search by theme or year and you’ll find instruction manuals for many of our old and new sets. Download them instantly and you’re ready to build!
What is LEGO Pick a Brick?
In Pick A Brick, you will find our classic, standard LEGO® pieces. These are the ones that people ask for most often. Pick A Brick offers you a lower price and you can order up to 999 pieces per brick. Your order will also qualify for LEGO® Shop promotions and can be tracked.