What do you do if your LEGO set is missing pieces?

Is it common for LEGO sets to have missing pieces?

Larger LEGO sets can have thousands of pieces in them. Because of this, the pieces come in multiple smaller bags for the sake of organization. However, in some rare cases, you can get sets with entire bags missing, meaning you’re likely missing hundreds of pieces.

What do you do if a new LEGO set is missing pieces?

If you can’t find the part listed, make sure you include a complete description of the part (the page number in the instruction booklet is a good guide) along with the set number. We’ll send you a confirmation email when your part is shipped. Send us an email and we’ll get back to you as soon as possible.

How do I contact LEGO about missing pieces?

No problem – simply go to LEGO.com/service, where you can order missing pieces and download free digital instructions. You’ll also find the contact details for your country there in case you’d like to call or email our Customer Service team.

How many missing LEGO pieces can you get?

Through Pick A Brick, you can buy up to 999 pieces of each part. If you couldn’t find what you were looking for on Pick A Brick, Bricks & Pieces offers you a wider selection of parts. You’ll need to enter either the element or design number of the part you want to order or the number of a set that contains the part.

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How do you remove mold from Legos?

Depending on how many LEGO bricks you’re dealing with, you can fill up a sink or bathtub using hot water, but no hotter than 104 degrees. You can use dish detergent or clothes detergent and agitate by stirring with your hands. You don’t have to clean each one by hand unless you really feel it’s necessary.

How do I contact someone at Lego?

Customer Service

  1. Chat with us. Go to or chatroom to get help with any questions big or small.
  2. Call us. LEGO® Customer Service. 00800 5346 5555. …
  3. Customer Service site. Get all your questions answered at our Customer Service site.

How do I contact Lego with an idea?

Email: support.ideas@LEGO.com.

Why does LEGO give extra pieces?

So rather than risk that they intentionally include more of the smallest pieces. That way, if the extra one is missing, nobody minds too much. At the same time, Lego knows that a couple of extra bits will make customers happy, especially as the small pieces are prone to getting lost.

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