What do you do if a Lego set is missing?

What happens if my LEGO set is missing a piece?

If you can’t find the part listed, make sure you include a complete description of the part (the page number in the instruction booklet is a good guide) along with the set number. We’ll send you a confirmation email when your part is shipped. Send us an email and we’ll get back to you as soon as possible.

How do I contact LEGO about missing pieces?

No problem – simply go to LEGO.com/service, where you can order missing pieces and download free digital instructions. You’ll also find the contact details for your country there in case you’d like to call or email our Customer Service team.

Do LEGO sets come missing pieces?

So overall, LEGO sets do occasionally come with missing parts, but not very often. When they do, LEGO is great about sending replacements.

How do I find a missing LEGO piece?

You can find our most popular bricks in the Pick A Brick section of our LEGO® Shop website. You can search by colour, category, part name, as well as element and design number to find the pieces you want. Through Pick A Brick, you can buy up to 999 pieces of each part.

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How long does it take to get a confirmation email from Lego?

If you’re not sure whether your order was successful, check to see if you’ve received a confirmation email – it should arrive within a few hours. If you think your order might have gone through, try not to place it again or you might end up ordering double!

How do I know if my Lego order went through?

If you’d rather not wait, you can use the ‘Check Order Status’ button on the LEGO® Shop. If you were logged into your LEGO® Account when you placed the order, it should appear in the list of orders that shows up. You can also reach out to us to check on your order.

How do I contact someone at Lego?

Customer Service

  1. Chat with us. Go to or chatroom to get help with any questions big or small.
  2. Call us. LEGO® Customer Service. 00800 5346 5555. …
  3. Customer Service site. Get all your questions answered at our Customer Service site.

Do all Legos fit together?

All Lego Junior sets are done on Lego Scale (and not Duplo Scale), and are therefore compatible with all future Lego purchases. Juniors are normally recommended for children 3.5-5..

Can you get LEGO instructions online?

We’ve made thousands of LEGO instruction booklets available online. Search by theme or year and you’ll find instruction manuals for many of our old and new sets. Download them instantly and you’re ready to build!

Why does LEGO give extra pieces?

So rather than risk that they intentionally include more of the smallest pieces. That way, if the extra one is missing, nobody minds too much. At the same time, Lego knows that a couple of extra bits will make customers happy, especially as the small pieces are prone to getting lost.

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