Does LEGO ever miss a piece?

We’re sorry that something was missing from your new LEGO set. Don’t worry though, we can send the part you need directly to your home. Please visit the Bricks & Pieces section of our Customer Service website to request what you need to finish your set.

What do I do if I am missing a LEGO piece?

Please click “Missing Bricks” on the Bricks & Pieces section of our Customer Service site to order the part you need to finish your set.



Once your part is on its way, we’ll send you a shipping confirmation email.

  1. Email us. Send us an email and we’ll get back to you as soon as possible.
  2. Phone us.
  3. Mail us.

Does LEGO charge for missing pieces?

A: LEGO Pieces that are broken or missing from a set are mostly FREE!

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