Best answer: What do you do when a LEGO piece is missing?

What to do if you’re missing a Lego piece?

Please visit the Bricks & Pieces section of our Customer Service website to request what you need to finish your set.

We’ll send you a confirmation email when your part is shipped.

  1. Email us. Send us an email and we’ll get back to you as soon as possible.
  2. Phone us.
  3. Mail us.

How do I find a missing Lego piece?

You can find our most popular bricks in the Pick A Brick section of our LEGO® Shop website. You can search by colour, category, part name, as well as element and design number to find the pieces you want. Through Pick A Brick, you can buy up to 999 pieces of each part.

How do I contact LEGO about missing pieces?

No problem – simply go to LEGO.com/service, where you can order missing pieces and download free digital instructions. You’ll also find the contact details for your country there in case you’d like to call or email our Customer Service team.

Is it possible to be missing a LEGO piece?

Don’t worry though, we can send you the parts you need! Please click “Missing Bricks” on the Bricks & Pieces section of our Customer Service site to order the part you need to finish your set.

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Can you get LEGO instructions online?

We’ve made thousands of LEGO instruction booklets available online. Search by theme or year and you’ll find instruction manuals for many of our old and new sets. Download them instantly and you’re ready to build!

Why does LEGO give extra pieces?

So rather than risk that they intentionally include more of the smallest pieces. That way, if the extra one is missing, nobody minds too much. At the same time, Lego knows that a couple of extra bits will make customers happy, especially as the small pieces are prone to getting lost.

How do I contact someone at Lego?

Customer Service

  1. Chat with us. Go to or chatroom to get help with any questions big or small.
  2. Call us. LEGO® Customer Service. 00800 5346 5555. …
  3. Customer Service site. Get all your questions answered at our Customer Service site.

How do I contact Lego with an idea?

Email: support.ideas@LEGO.com.

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